Contact Us
We read every message. Whether it is about sizing, an order, a return, or a question before you buy — any of these will reach us.
How to reach us
- Live chat — the fastest way. Open it from the button at the bottom-right of any page. It is staffed during support hours; outside them, leave your message and email and we will reply within 1 business day.
- Email — [email protected]. We reply within 1 business day.
- Contact form — below on this page, available at any time.
- Phone — 02 9451 2931 (for in-store enquiries)
- Support hours — Monday to Wednesday & Friday 10am–4pm · Thursday 10am–5pm · Saturday 10am–4pm · Sunday closed (AEST)
If you are writing about an order, include your order number — it is in your confirmation email and starts with #. For a faulty item, attaching a photo usually saves a whole round trip.
Store details
WESTVERTEX LTD, trading as ARINESSY
Store address: 1/10 Princes Street, Turramurra NSW 2015, Australia
Our store is a retail space, not a walk-in returns counter — please do not send returns to the store address without a Return Authorisation number.
Returns address
Before sending anything back, email [email protected] for a Return Authorisation number and the return address — see our Refund & Returns Policy.
Who to contact about what
| Topic | Contact |
|---|---|
| Order progress, delivery, tracking | Live chat or [email protected] |
| Returns, exchanges and refunds | [email protected] |
| Sizing and fit guidance | Live chat, or see the Size Guide |
| Payment or a charge you do not recognise | [email protected] — see Payment Methods & Security |
| Privacy, data access or deletion requests | [email protected] |
| Complaints | [email protected], subject line “Complaint” |
Response times
During support hours live chat is answered within minutes. Email is answered within 1 business day. Messages sent over a weekend or a public holiday are answered on the next business day. We acknowledge complaints within 5 business days and aim to resolve them within 10 business days.